With OpenVPN Server, when a remote user goes off-hook, the phone automatically connects to the Wavenetwork. Then, a VPN phone user’s experience is exactly the same as that of a local user in the office—all phone features and commands work the same. For example:
| • | To call another Waveuser, just go off-hook and dial the user’s extension. |
| • | To call an external number, enter the access code (typically “7” or “9”) and then dial the 7- or 10-digit number. |
Your VPN phone users need to be aware of the following:
| • | When using ViewPoint Desktop with a VPN phone, a user needs to verify the station number of the VPN phone if it’s not his or her primary phone. For example, an employee who has a phone at home as well as in his office needs to change ViewPoint from the default station to the station number of the VPN phone when working from home. |
| • | ViewPoint Desktop still requires that the remote user’s computer itself be connected to the Wave Server via VPN—having a VPN phone does not provide that capability. |
| • | A VPN phone may go into a bad state if the user’s network connection is disrupted. This is rare, but it can prevent incoming calls or result in no audio. The simple fix is to reboot the VPN phone. |
OpenVPN user configuration tasks
You set up OpenVPN Server for each user, and configure each user’s IP phone. Configuring VPN for a user consists of two steps:
| • | Specifying a user's VPN credentials. |
| • | Enabling VPN on the user’s supported phone. To do so, you use The Phone \ Networking tab. |
Note: This task is only required if the user is configured with one of the supported phone models listed in Supported phones and devices.
OpenVPN Server: Off-Wave configuration mode vs. Custom Deployment
OpenVPN Server configuration tasks
Specifying a user's VPN credentials
Changing an existing user to use VPN