TelephoneConfig2

1. Configuring Phones

You can customize phone behavior in several ways:

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Via the Phone Templates applet. Phone behavior defined via a template is applied to all users who are assigned that template. If you have groups of users who use the same phone model and who require a similar set of phone features, you can create a template for those users in the Phone Templates applet that associates those features with buttons on the phone. This chapter explains how to view, create, and modify phone templates for analog, digital, and IP phones.

Hint: Once you create or refine a phone template, you can then assign it to a user when you create the user. For this reason you should define phone templates before creating users.

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Via the User/Group Management applet. Phone behavior defined via the User dialog / Station Features tab applies only to that user’s phone. Use the User/Group management applet to make specific overrides to an assigned phone template for an individual user’s phone. See The Phone tab for details.

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Via the phone. Users can customize some aspects of their own phone’s behavior from the phone itself. See the Wave Phone User Guide for more information.

About phone templates

Depending on the phone type, the corresponding phone template controls different aspects of phone behavior.

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Analog phone templates define the physical capabilities of the phone, such as message waiting indicator or Caller ID display.

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Digital and IP phone templates define feature button behavior, such as Auto Dial or Outside Line, for those respective phone types.

Configuring phone templates

This section describes how to do the following:

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View phone templates.

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Create a new template.

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Copy an existing template.

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Customize an analog phone template.

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Customize a digital phone template.

To view phone templates

If necessary, click the Administration tab of the Management Console.

Click Phone Templates, located in the PBX Administration section. The User Configuration applet opens displaying the Telephone Templates tab.

Click one of the folders in the left pane.

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Analog. Contains templates for each analog phone configuration supported on Wave (see Customizing analog phone templates for a description of each configuration.)

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Digital. Contains a folder with templates that include preprogrammed feature buttons for each of the supported Wave digital phone models.

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IP. Contains templates for each of the IP phone types that have been certified for use with Wave.

To create a new template

Select a template folder or template.

Click Create Template.

Select the new template and rename it in the field in the right pane.

To copy an existing template

Select one of the templates.

Click Copy Template to create a copy of the selected template.

A new template is displayed at the bottom of the template list.

Select the new template and rename it in the field in the right pane.

Customizing analog phone templates

If you use analog phones on your Wave system, there are seven default templates provided that contain most combinations of analog phone Caller ID and message waiting indicator feature options. There is a Fax modem template provided as well. Typically, you will not need to change the templates, but you do need to select the correct one when you create a new user.

The default analog phone templates are:

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Basic - Lamp. Use for phones with no Caller ID and a message waiting lamp.

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Basic - Stutter. Use for phones with no Caller ID and no message waiting lamp.

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Caller ID - Lamp. Use for phones with Caller ID and a message waiting lamp.

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Caller ID - Stutter. Use for phones with Caller ID and no message waiting lamp.

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Enhanced Call Waiting - Lamp. Use for phones with enhanced Caller ID and a message waiting lamp.

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Enhanced Call Waiting - Stutter. Use for phones with enhanced Caller ID and no message waiting lamp.

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External Voicemail / External Fax Server. Use for extensions connected to external voicemail systems and external fax servers.

Note that using this template has the effect of sending AT&T System 25 DTMF codes to an extension connected to an external voice mail system or external fax server when it picks up the call. The DTMF digits is sent using the following format:

#<opcode>#<sourceNumber>#<destinationNumber>#

The opcodes are 00 for direct internal call, 01 for direct external call, 02 for forwarded internal calls, and 03 for forwarded external calls. For example, if you dial one of these extensions from an internal extension x123, it would get the digits “#00#123##”. If it were an external call forwarded from an internal x123, you would see “#03##123#”.

Important! Your fax server may not recognize opcodes and may only require the DID number from the PSTN. If this is the case, do NOT select the External Voicemail/External Fax Port template for the port, but instead select the Basic - Stutter template. This may also be true if you are using certain media gateways to translate analog fax tone to T.38 fax-over-IP. Those gateways may require alteration of their parsing systems to handle or process even basic DID and/or opcode strings. Vertical recommends that you keep things as simple as possible and not use the External Voicemail/Fax Server Port template unless your device specifically requires opcodes.

To customize an analog phone template

If necessary, click the Administration tab of the Management Console.

Click Phone Templates, located in the PBX Administration section.

Select one of the analog phone templates.

Select the device for which this template will be used:

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Station. Analog phone used for making and receiving voice communications.

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External Voicemail/External Fax Server. Analog connection for an external voicemail system or external fax server. If you select this option, go to step 7 .

Select a Phone Type from the drop-down list.

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Basic. Select this option if this phone cannot display Caller ID, or if Caller ID is not supplied by your phone service provider.

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Caller ID. Select this option if this phone type can display Caller ID on inbound calls when the phone is idle.

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Enhanced CW. Select this option if this phone type can display Caller ID on inbound calls when the phone is idle and also on call waiting calls.

Select a Message Waiting Indicator from the drop-down list.

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Lamp. Select this option if this phone has a lamp that lights when new messages arrive in the user’s voice mailbox.

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Stutter. Select this option if this phone provides a stutter dial tone when new messages arrive in the user’s voice mailbox.

Click Done to save your changes, and return to the Management Console.

Customizing digital and IP phone templates

Wave includes one or more default phone templates for each supported digital and IP phone model. You can customize these defaults as follows:

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Each supported digital phone model has one or more templates that include pre-configured feature buttons (for example, Basic, Operator, Multiple Call Appearance, and so forth) that you can customize further for different types of digital phone users, or you can create new templates.

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Each supported IP phone model has a default template that you can use to create new, customized templates.

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On templates for VerticalIP Edge 5000i-LLCDG large LCD screen and 5000i-24G 24-button phones, you can specify a phone label that will be displayed next to the feature button on the phone.You can use this feature to override the default button label to make it more meaningful in your organization. For example, the default label for the Group Pickup feature is "G pickup"—you can change this label to say "Sales" instead.

To customize a digital phone or IP phone template

If necessary, click the Administration tab of the Management Console.

Click Phone Templates, located in the PBX Administration section.

Expand Digital or IP in the left pane, and then select one of the digital or IP phone templates. (To select a digital phone template, first expand the phone model to view the available templates.)

Specify whether to allow feature changes for phones that use this template.

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Allow feature changes for phones that use this template. Select this option to allow users to reassign feature buttons via the phone, or if you want to be able to change feature button assignments for individual users via the User dialog / Station Features tab in the User/Group Management applet. (Changes made via the Station Features tab only affect the feature button assignment for the individual user, and do not affect the template itself.)

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Do not allow feature changes for phones that use this template. Select this option if you want feature button assignments to be controlled by the template, with no other changes allowed.

Click Customize Template in the right pane. A graphical representation of the phone is displayed with descriptions of the pre-programmed feature buttons displayed on the phone. The following example shows the Telephone Template dialog for the Edge 100-12 digital phone.

Click the text on a feature button in the graphic to change the feature assigned to that button. The Feature Button Configuration dialog opens.

Select the feature to assign from the Feature drop-down list. Some features have additional settings such as Do not ring the telephone, Do not allow break-in, and so forth.

Hint: Right-click a button description on the phone template to open a shortcut menu with the features available for the button. If you select a feature that requires additional information, the Feature Button Configuration dialog opens.

See Configuring digital and IP phone feature buttons for information about default, required, and optional settings for each of the programmable features.

Click OK to finish configuring the feature button and close the Feature Button Configuration dialog.

Click OK to close the graphical representation of the phone.

Click Apply to save your changes.

Click Done to return to the Management Console.

Configuring digital and IP phone feature buttons

This section lists the features that you can assign to feature buttons on Vertical digital and IP phones. The following information is provided for each feature.

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Description

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Phone type. Whether the feature is supported on analog, digital, or IP phones.

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Required settings

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Optional settings For Edge 5000i-24G and Edge 5000i-LLCDG phones only, a free text field is provided in the Telephone Template for each feature so the administrator can name selected programmable feature buttons.

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Important notes. Additional information about the feature, including how a feature may interact with other features.

Available digital and IP phone features

The following table lists the features that you can assign to phone feature buttons. Note that not all features are available on IP phones, or on all digital phone models. If a feature is not available for a specific phone, it is not displayed in the Feature drop-down list in the Feature Button Configuration dialog when you edit that phone’s template.

Feature	Digital phone	IP phone (all)	IP phone (selected)	See
Agent Login	Yes		Yes	Agent Login feature
Agent Status	Yes		Yes	Agent Status feature
Auto Dial	Yes	Yes		Auto Dial feature
Call Appearance	Yes	Yes		Call Appearance feature
Call Record	Yes		Yes	Call Record feature
Call Return	Yes	No		Call Return feature
Call Waiting	Yes	No		Call Waiting feature
Camp-on (Callback)	Yes	No		Camp-on (Callback) feature
Centrex Flash	Yes	No		Centrex Flash feature
Conference	Yes	No		Conference feature
DSS/BLF	Yes		Yes	Direct Station Select/Busy Lamp Field (DSS/BLF) feature
Directed Park	Yes		Yes	Directed Park feature
Do Not Disturb	Yes		Yes	Do Not Disturb feature
Emergency Alert	Yes		Yes	Emergency Alert feature
Extension Pickup	Yes		Yes	Extension Pickup feature
Flash	Yes	No		Flash feature
Group Pickup	Yes	Yes		Group Pickup feature
Headset	Yes	No		Headset feature
Hold	Yes	No		Hold feature
Line Appearance	Yes		Yes	Line Appearance feature
Message Waiting	Yes	Yes		Message Waiting feature
Mute	Yes	No		Mute feature
Night Answer	Yes		Yes	Night Answer feature
Outside Line	Yes	No		Outside Line feature
Page	Yes	Yes		Page feature
Phonebook	No		Yes	Phonebook feature
Primary	Yes	Yes		Primary feature
Privacy	Yes	No		Privacy feature
Program	Yes	Yes		Program feature
Queue Status	Yes		Yes	Queue Status feature
Redial	Yes	No		Redial feature
Release	Yes	No		Release feature
Restrict	Yes		Yes	Restrict feature
Save/Repeat	Yes	No		Save/Repeat feature
Self Park	Yes	Yes		Self Park feature
Shift	Yes	No		Shift feature
Silent Monitor	Yes	No		Silent Monitor feature
Speaker	Yes	No		Speaker feature
System Speed Dial	Yes	Yes		System Speed Dial feature
System Park	Yes	Yes		System Park feature
Tap	Yes	No		Tap feature
Transfer	Yes		Yes	Transfer feature
TRNS/CONF	Yes	No		TRNS/CONF feature
Unassigned	Yes	Yes		Unassigned feature
User Forward	Yes		Yes	User Forward feature
Voice Call	Yes	Yes		Voice Call feature
Volume Reset Override	Yes	No		Volume Reset Override feature

Agent Login feature

Dials the Call Navigator queue, and then logs the phone in as an agent. When the LED is green, the agent is logged in. When the LED is off, the agent is logged out.

Note: Pressing a configured Agent Login button on a digital phone will have no effect unless the Wave Call Navigator is installed.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings:

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Extension. Extension number of the Call Navigator application or queue.

Optional settings: None.

Agent Status feature

Lets an agent in a Call Navigator Queue toggle his or her state between Forced-not-ready and Ready, or between Not Ready and Ready. The phone’s LED displays the agent’s state as follows:

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Green = Ready (idle).

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Red = Not Ready or Forced Not ready.

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Flashing Red = Forced not ready (will take effect when current call completes).

Note: Pressing a configured Agent Status button on a digital phone will have no effect unless the Wave Call Navigator is installed.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings: None.

Optional settings: None.

Auto Dial feature

Automatically dials a specified phone number. You can include multiple Auto Dial buttons on a phone, including shifted Auto Dial buttons (see Shift feature.)

Phone types: Digital; IP.

Required settings: None.

Optional settings:None.

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Telephone Number. Include any digit sequence up to 32 digits. If you leave this field blank, the user can program an auto dial number from the phone. See the Wave Phone User Guide for instructions.

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Allow application control of LED. If checked, a custom TAPI application (such as Call Navigator) will control the phone’s LED, for example to alert the user to service a call.

Note the following:

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If you select this option for an Auto Dial feature button, a user will not be able to reassign the button using the phone.

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This setting cannot be applied to a shifted Auto Dial button.

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Add Flash. If checked, the phone will simulate the FLASH button being pressed prior to dialing the phone number.

Call Appearance feature

Acts as another instance of the phone’s Primary button, allowing the user to handle multiple calls to the same extension. For example, if a user’s phone has the Primary button assigned to extension 201, and two Call Appearance buttons, then 3 calls to extension 201 will be delivered to the phone, and the user can see the status of each one (ringing, connected, on hold) by looking at those 3 buttons. With multiple active calls, pressing the Call Appearance button switches between the calls, thereby placing the other calls on hold.

You can include multiple Call Appearance buttons on a phone.

Phone types: Digital; IP.

Required settings: None.

Optional settings: None.

Important notes:

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Call Appearance and Call Waiting: If there is one or more Call Appearance buttons configured on a phone, a Call Waiting button should not be configured. It is preferable to use Call Appearance buttons to answer additional calls to the extension rather than a Call Waiting button because a Call Appearance button shows the call status on the phone’s display, while a Call Waiting button does not. Also, once connected you can move easily between calls by pressing the associated Call Appearance buttons.

Note that call waiting is automatically enabled for a user if that user’s phone configuration includes a Call Waiting feature button.

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Call Appearance and Line Appearance: You cannot configure a Call Appearance button on a phone if that phone’s primary extension is already mapped to a Line Appearance button on another phone. Similarly, you cannot configure a Line Appearance button mapped to an extension that is already configured as a Call Appearance button on that extension’s primary phone.

If either of these configurations are detected when you are editing a user or applying a digital or IP phone template, Wave displays an error message and does not allow the button to be configured or the template to be applied.

Note: Previous versions of Wave allowed these feature button configurations, and users with the unsupported configurations may still exist in your Wave database. If you are editing one of these users, the unsupported configuration will now prevent the user from being saved even if you made no changes to feature button assignments. If this problem occurs, either remove the Line Appearance button, or remove the Call Appearance button from the primary phone of the extension to which you want to map the Line Appearance button.

Call Record feature

Records the current call and saves the recording to the user's voice mailbox. Pressing this button starts and stops call recording. The button lamp stays lit while recording is in progress. Calls are saved to the voice mailbox designated for the user.

You can include one Call Record button per phone.

Note: Using another phone feature, such as Hold or Forward, during the call being recorded will end the recording session.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings: None.

Optional settings:

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Mailbox. Extension where call recordings will be saved as voicemail messages.

Warning! In some localities, it is illegal to record a phone call without first notifying the person who is being recorded.

Call Return feature

Calls back the extension from which the last inbound call on the primary line appearance came, if the call originated on the local Wave system. You can include one Call Return button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Call Waiting feature

Places the active call on hold and connects to an incoming call. You can include one Call Waiting button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Important notes:

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It is preferable to configure one or more Call Appearance buttons to answer additional calls rather than a Call Waiting button, because a Call Appearance button shows the call status on the phone’s display, while a Call Waiting button does not. Also, once connected you can move easily between calls by pressing the associated Call Appearance buttons.

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Call waiting is automatically enabled for a user if that user’s phone configuration includes a Call Waiting feature button.

Camp-on (Callback) feature

Automatically calls back an extension that is busy, does not answer, or is forwarding calls to voicemail when the extension becomes available. You can include multiple Camp-on buttons on a phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Centrex Flash feature

Accesses a Centrex feature, if you use Centrex. Centrex is a PBX-like service that provides switching at the phone company’s central office instead of at your own premises.

Pressing the Centrex Flash feature button signals the Centrex system that you intend to use a special feature. For example, pressing the Centrex Flash feature button while on a call followed by another Centrex number transfers the call to that number. For details on how to use Centrex, see the documentation made available by your Centrex provider.

You can include one Centrex Flash button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Conference feature

Creates and adds internal and external parties to a conference call. You can include one Conference button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Direct Station Select/Busy Lamp Field (DSS/BLF) feature

Monitors the state of a specific extension, and provides a quick way to call or transfer a call to that extension.

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A solid red LED next to a DSS/BLF button indicates that the monitored extension is in use.

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A flickering red LED indicates the monitored extension is ringing.

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A blinking LED indicates that the monitored extension has a call on hold, or the extension is in Do Not Disturb mode.

You can include multiple DSS/BLF buttons on a phone.

Phone types: Digital; IP.

Required settings:

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Extension. Any valid extension number.

Optional settings:

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Blind transfer. If checked, transfers a call without first connecting the user to the recipient to announce the call. Transfers initiated using a feature button with this option enabled will be completed as soon as the target phone rings. When this option is disabled, a consultation transfer (where the user announces the call to the recipient) is performed instead.

Important notes:

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By default the DSS/BLF feature button only reflects the state of the assigned extension's primary line. You can enable a system-wide option (via the General Settings applet) so that a DSS/BLF feature button on a user’s digital phone reflects the assigned extension’s state for any line, not just the extension’s primary line. For example, if the user at extension 201 is busy on an Outside Line or on a line appearance, another user with a DSS/BLF feature button assigned to extension 201 will see that the user is busy on a call. For more information, see Enabling DSS/BLF updates when the user’s phone is active on any line.

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You cannot create a DSS/BLF feature button on a phone and assign it that phone’s extension. If in a user template you create a new DSS/BLF feature button or change the extension associated with an existing DSS/BLF feature button and then apply that template, the new DSS/BLF feature button extension assignment will be reflected on all users’ digital phones that are associated with that user template except for a phone with that same extension. The current feature button on that phone will remain unchanged.

Best practice recommendations:

The following feature buttons should be mutually exclusive—there is no functional reason to configure the following buttons with the same extension setting on the same phone:

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Primary

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Line Appearance

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DSS/BLF

For example, having a Primary button with extension 201, and a Line Appearance button for 201, and/or a DSS/BLF button for 201 will result in multiple updates to the phone. These updates may confuse users when multiple buttons light up when they use their phones, and may cause other unintended consequences.

Directed Park feature

Parks a call on a specific extension number. Pressing the button again picks up the parked call.

You can include multiple Directed Park buttons on a phone. Directed Park buttons on different phones, targeted to the same extension, are also supported.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings: None.

Optional settings:

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Extension. Any valid extension number. If you do not enter an extension here, after pressing the Directed Park button the user must enter the extension number on which to park the call, followed by #.

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Display Status. If checked, the Directed Park LED on the phone lights whenever a call is parked to the designated extension. This simplifies unparking the call by recalling the extension number on which the call was parked.

Do Not Disturb feature

Enables the user to toggle between Do Not Disturb mode and normal phone operation. Do Not Disturb Mode prevents a user’s phone from ringing, and also blocks pages and voice calls to the user's phone. If the user is a member of a station hunt group, only the user's phone is affected. You can include one Do Not Disturb button per phone.

Phone types: Digital; IP.

Required settings: None.

Optional settings: None.

Emergency Alert feature

Any digital or supported IP phone user can now be assigned an Emergency Alert key on his or her phone that will light up whenever an emergency number is called from any Wave extension.

Pressing an alerting Emergency Alert button displays the extension from which the emergency call was placed. The phone's LCD then displays the emergency caller's name and number as well as the emergency number that was dialed, for example:

“An emergency call was placed from x1234 by x1234 on 09/09/13 at 09:09:13. X1234 dialed 999 on Wave system A12345.”

An alerting tone also plays, which can be silenced by pressing a softkey on the phone’s LCD. When the emergency call ends, the LCD returns to normal display mode and the alerting tone stops if it has not already been silenced.

Note: Vertical phone administrators and other designated recipients can also be alerted via an e-mail notification whenever an emergency number is dialed. The notification identifies the time and extension from which the emergency call was placed. You set up this option via System Settings in User/Group Management (see Enabling e-mail notification for emergency calls).

Phone types: Digital (Vertical Digital Edge 700-8 and Edge 700-24 phones only); IP (Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones)

Required settings: None.

Optional settings: None.

Extension Pickup feature

Answers a specific ringing primary or secondary line within a call pickup group. You can include one Extension Pickup button per phone. An Extension Pickup button can be used with a specified extension or to pick up any ringing extension, and works with DSS/BLF keys. See Configuring call pickup groups for more information about configuring call pickup groups.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Optional settings:

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Extension. Any valid extension number within the Primary extension number’s call pickup group.

Flash feature

Allows a user to utilize many of the phone’s features (for example, making and transferring calls, placing calls on hold, and so forth.) It is also used with many of the phone feature codes (for example, Flash + *54). You can include one Flash button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Group Pickup feature

Answers any ringing phone within your call pickup group. You can include one Group Pickup button per phone. See Configuring call pickup groups for more information about configuring call pickup groups.

Phone types: Digital; IP.

Required settings: None.

Optional settings: None.

Headset feature

Toggles the headset off and on when it is plugged into the phone. You can include one Headset button per phone.

Phone types: Digital.

Required settings: None.

Optional settings:

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Extension. Not currently used.

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2.5 mm. Choose this setting to support a standard headset. (Applies only to Edge 700 digital phones.)

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Bluetooth. Choose this setting to support a Bluetooth® wireless headset.

Note: If you do not select either 2.5 mm or Bluetooth, 2.5 mm is used as the default setting to support a standard headset. If you select Bluetooth, but the phone does not support that capability, the standard headset mode (2.5 mm) is assumed.

Hold feature

Places a call on hold while the phone goes on-hook, allowing the user to make another call or use other phone features. You can include one Hold button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Line Appearance feature

Line appearance for an extension other than the extension assigned to the Primary line button, allowing the user to answer calls to more than one extension from the same phone. Line Appearance buttons are also used to answer calls on a specific Call Navigator queue.

You can include multiple Line Appearance buttons on a phone.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings:

Extension. Any valid extension number. The extension number can be a primary extension on another phone, or a virtual extension. (A virtual extension does not appear as a primary line on another phone—see Configuring virtual extensions for information about configuring virtual extensions.)

Optional settings:

Each line appearance optional setting has a configuration value, but not all optional settings are supported on all phones. In the configuration dialog window for your phone type, available options are in regular font and not grayed out. Because some of the checkboxes are stated in the negative, you cannot correlate that seeing a grayed-out checked value means that you've added or can add that option.

To see the latest settings available for your phone, review your configuration dialog window to determine which of the following optional settings are available.

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Do not ring the telephone. If checked, disables ringing when a call is received on this line appearance. If checked, this setting also disables the Receive splash ring when off hook setting (described below) if it is checked.

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Receive call waiting tone when off hook. If checked, a beep sounds if the user is off hook and another call arrives on the line. A beep also sounds if an incoming call hangs up or is forwarded before answering.

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Off-hook audible alert. If checked, either rings the phone or produces an alert tone (depending on the phone type) when a call comes in on this line appearance if the phone is engaged in an off-hook activity.

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Receive splash ring when off hook. If checked, one short ring blip sounds when another call comes in while the user is off hook. Even if checked, this setting may be disabled if Do not ring the telephone (described above) is checked.

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Use Primary Access Profile. If checked, applies the access profile configured for the Primary extension number associated with this phone in the Telephone Template applet, Overview tab.

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Use Primary Caller ID. If checked, applies the External Caller ID rules configured for the Primary extension number associated with this phone in the Telephone Template applet, Overview tab.

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Do not allow break-in. If checked, prevents the line appearance from joining an active call when the shared extension is being used by another user. If unchecked, phones with the same line appearance have the ability to break-in to existing calls.

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Automatic Line Selection. If checked, applies Automatic Line Selection behavior. See Automatic Line Selection for a description of Automatic Line Selection behavior on Line Appearance buttons.

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Call Navigator Pickup Group 1-6. Only used if you are using the Wave Call Navigator software add-on in association with the Queue Status feature. This allows this line appearance to be used for answering calls on a specific Call Navigator queue.

When there is a waiting call in that queue, pressing the Queue Status button automatically connects the call on this line appearance, if it is available. If this line appearance is not available, the queue call is automatically connected on the primary or other available line appearance on this phone that is also associated with the same Call Navigator Pickup Group. (You do not need to press the associated Primary or Line Appearance button to take the call.)

Note that a Call Navigator Pickup Group is only used here to associate this Line Appearance button with a Queue Status button. A Call Navigator Pickup Group is not the same as a Wave Pickup Group, and you do not need to create a Wave Pickup Group (as described in Configuring call pickup groups) by that name.

To configure this feature:

Select one or more Call Navigator Pickup Group checkboxes here to add this line appearance’s extension to the pool(s) of extensions that can answer calls via any associated Queue Status buttons that specify those Call Navigator Pickup Groups.

Note: A single Queue Status button can specify one or more Call Navigator Pickup Groups to answer calls on the queue that it monitors, and you can define more than one Queue Status button per phone, so this line appearance’s extension may be part of several extension pools.

Configure a one or more Queue Status buttons that specify the Call Navigator Pickup Group(s) selected.

Select the Enable Pickup checkbox for those buttons.

Important notes:

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Line Appearance and Call Appearance: You cannot configure a Line Appearance button mapped to an extension that is already configured as a Call Appearance button on that extension’s primary phone. Similarly, you cannot configure a Call Appearance button on a phone if that phone’s primary extension is already mapped to a Line Appearance button on another phone.

Best practice recommendation:

The following feature buttons should be mutually exclusive—there is no functional reason to configure the following buttons with the same extension setting on the same phone:

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Primary

•

Line Appearance

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DSS/BLF

Message Waiting feature

Indicates that a new voicemail message is available in the mailbox. Directly dials the VoiceMail extension number.

You can include multiple Message Waiting buttons on a phone. One or more Message Waiting buttons can be configured for any Waveextension. The user is not restricted to a single Message Waiting indicator tied to the primary extension of his or her phone.

Phone types: Digital; IP.

Required settings:

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Mailbox. Any valid voice mailbox extension. In order for the Message Waiting LED to light on the phone when a new voicemail message arrives, a valid extension must be configured for the voice mailbox entered in this field. This can be an extension for a physical phone station or a virtual extension.

If the voice mailbox number does not match the extension number for which this voice mailbox was configured, your Message Waiting buttons will not work.

To complete the Message Waiting configuration, be sure to set the system VoiceMail extension number in the General Settings applet (via the Voicemail System drop-down list on System tab).

Optional settings:

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Permits the programming of a specific mailbox to be associated with the button. Multiple mailboxes may be assigned to a IP phone.

Mute feature

Toggles the phone’s handset microphone or speakerphone off and on. When muted, any distant parties on a call are prevented from hearing anything at the user's end. You can include one Mute button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Night Answer feature

Places the phone into a mode where inbound calls are redirected to predetermined destination. You can configure any on- or off-premise phone number as the destination. See Configuring Night Answer for information about configuring the Night Answer system.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings: None.

Optional settings: None.

Outside Line feature

A button used for receiving and placing calls on a specific trunk or set of trunks. This allows users to make external calls without having to dial an access code (typically 9). See About creating outside lines for more information. You can include multiple Outside Line buttons on a phone.

Note: You must first create a trunk group with outside lines enabled (via the Trunks Group applet) before the Outside Line option will be presented in the list of features that can be configured for a digital phone.

Phone types: Digital.

Required settings:

•

Outside Line. Any trunk group with outside lines enabled via the Trunk Groups applet.

Optional settings:

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Do not allow break-in. If checked, denies break-in on any calls on this Outside Line button. This does not affect instances of the outside line on other phones. This setting applies only to Single Call variant outside lines only.

•

Off-hook audible alert. If checked, an audible tone alerts the user when a call comes in on this line appearance and the phone is off-hook.

•

Automatic Line Selection. If checked, applies Automatic Line Selection behavior. This setting allows an outside line to be selected for making calls automatically when an external access digit is dialed, or for answering calls automatically when the phone goes off-hook.

See Automatic Line Selection for a description of Automatic Line Selection behavior on Outside Line buttons.

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Do not ring the telephone. If checked, ringing is disabled when a call is received on this line, similar to setting Do Not Disturb for this outside line. When a call comes in, the phone will not ring, but the LED will flash.

Page feature

Accesses the public address system and all the digital phone speakers on your system. Pages can be sent to the entire system or only to specific zones. You can include multiple Page buttons on a phone. See Configuring zone paging groups for information about configuring zone paging groups.

Phone types: Digital; IP.

Required settings:

•

Zone Paging Group. Select a paging zone (for example, 01 - Sales), or select System Page to page the entire system.

Optional settings: None.

Phonebook feature

The Phonebook is a searchable directory of public ViewPoint Groups or private contacts that is accessible directly from a button on a user’s Edge 5000i IP phone. Especially for users with no access to ViewPoint, this feature provides access to the same synchronized directory information as other Wave users have, and makes deploying custom phonebooks (for example customer contact directories) easy to deploy.

•

See for more about how to set up a Phonebook for a user.

•

See the Wave Phone User Guide for information about how to use the Phonebook on and Edge 5000i IP phone.

Phone types: IP (Vertical Edge 5000i IP phones only.

Required settings: None.

Optional settings: None.

Primary feature

Primary line appearance. This is the main extension number associated with this phone. You can include only one Primary button per phone.

Phone types: Digital; IP.

Required settings:

•

Extension. Any valid extension number.

Optional settings:

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Always select first. If checked, automatically selects the primary line first when answering a ringing line or going off-hook, regardless of where the Primary button appears on the phone.

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Mute the microphone when voice calls are received. If checked, prevents the calling party from hearing you when a voice call is placed to this extension number.

•

Off-hook audible alert. If checked, produces an alert tone when a call comes in on this line appearance if the phone is engaged in an off-hook activity.

•

Do not receive system paging. If checked, prevents this phone from receiving pages broadcast to the entire system with the Page button. Note that this option does not prevent the phone from receiving a zone-specific (non-system) page.

•

Do not allow break-in. If checked, prevents the line appearance from joining an active call when the shared extension is being used by another call.

•

Disable paging alert tone. If checked, disables the paging alert tone on this phone, but allows the phone to receive the page.

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Auto Privacy. If checked, all calls answered or placed via this button are private. A private call cannot be broken into by another user’s secondary line appearance even if the secondary line appearance is configured to allow break-in. Also, if you put a private call on hold, only the phone used to put the call on hold can retrieve the call.

•

Call Navigator Pickup Group 1-6. Only used if you are using the Wave Call Navigator software add-on in association with the Queue Status feature. This allows the primary line appearance to be used for answering calls on a specific Call Navigator queue.

When there is a waiting call in that queue, pressing the Queue Status button automatically connects the call on the primary line appearance, if it is available. If the primary line appearance is not available, the queue call is automatically connected on another available line appearance on this phone that is also associated with the same Call Navigator Pickup Group. (You do not need to press the associated Primary or Line Appearance button to take the call.)

To configure this feature

Configure a one or more Queue Status buttons that specify the Call Navigator Pickup Group(s) selected.

Select the Enable Pickup checkbox for those buttons.

Note: A Call Navigator Pickup Group is only used here to associate this Primary button with a Queue Status button. You do not need to create a Wave Pickup Group (as described in Configuring call pickup groups) by that name.

Best practice recommendation:

The following feature buttons should be mutually exclusive—there is no functional reason to configure the following buttons with the same extension setting on the same phone:

•

Primary

•

Line Appearance

•

DSS/BLF

Privacy feature

Marks the call as private. Privacy prevents shared line appearances from breaking into the conversation. Held private calls cannot be retrieved by a shared line. Privacy is extended from any privacy-enabled phone to all parties on a call.

Note: Transferring or parking a call removes the Privacy feature.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Program feature

Programs programmable buttons, such as Auto Dial, User Forward, and Voice Call buttons, and displays information about buttons. You can include one Program button per phone.

Phone types: Digital

Required settings: None.

Optional settings: None.

Queue Status feature

Note: This feature is only used with the Wave Call Navigator software add-on. If you are not using Call Navigator, you do not need to configure a Queue Status button. For more about Call Navigator, see the Wave Call Navigator Administrator Guide.

The Queue Status feature indicates whether there are calls in the Call Navigator queue, and answers a call in a queue, if the queue is a Pickup type.

The phone’s LED displays the queue status as follows:

•

Off = No calls in queue.

•

Flashing slowly = Number of calls in the queue is less than the threshold set in Queue Configuration.

•

Faster flashing = Number of calls in the queue is equal to or greater than the threshold set in Queue Configuration.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only).

Required settings:

•

Queue. Name of the Call Navigator queue associated with this button.

Optional settings:

•

Enable Pickup. If selected, when this button flashes (indicating that there are calls in the queue), pressing the Queue Status button dials the pickup code for that queue to take a call. Select this checkbox for a Pickup type queue, or when associating a Queue Status button with a Line Appearance button as described in Call Navigator Pickup Group, below.

If not selected, the button flashes but no pickup is available. Deselect this checkbox for a non-Pickup type queue.

•

Call Navigator Pickup Group 1-6. Only used in association with the Primary and/or Line Appearance features. This allows a line appearance button to be used for answering calls on a specific Call Navigator queue.

When there is a waiting call in that queue, pressing the Queue Status button automatically connects the call on the primary or other available line appearance on this phone that is also associated with the same Call Navigator Pickup Group. (You do not need to press the associated Primary or Line Appearance button to take the call.)

To configure this feature:

Select one or more Call Navigator Pickup Group checkboxes here.

Select the Enable Pickup checkbox.

Configure a Primary button or one or more Line Appearance buttons to use the same Call Navigator Pickup Groups. Those line appearance extensions are then added to the pool(s) of extensions that can answer calls via any associated Queue Status buttons that specify those Call Navigator Pickup Groups.

Note: A Call Navigator Pickup Group is only used here to associate this Queue Status button with one or more line appearance buttons. You do not need to create a Wave Pickup Group (as described in Configuring call pickup groups) with that name.

Redial feature

Dials the last dialed phone number. You can include one Redial button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Release feature

Disconnects an active call, clears the phone’s display, mutes the speaker during a page, and cancels transfers, conference calls, and the Program feature. You can include one Release button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Restrict feature

Pressing this feature key prepends “*67” (Call ID Blocking feature code) to the dialed number. If the user presses the Restrict button before dialing a call, the called phone displays “PRIVATE” (or other indication such as “Private Number”, depending on the device) instead of the user’s caller ID. This feature only applies to the current call—it must be enabled on a call-by-call basis.

Phone types: Digital; IP ( Vertical IP Edge 5000i-LLCDG Large LCD screen and 5000i-24G 24-button phones only)., Gigabit.

Required settings: None.

Optional settings: None.

Save/Repeat feature

Allows a user to temporarily store a dialed number while hearing ringback or while connected on a call, and then redial the saved number later.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Self Park feature

Places a call in a parked state on a user’s primary line appearance for retrieval from another phone (using a Directed Park button on the other phone). You can include one Self Park button per phone.

In the General Setting applet (via the Call Park group box on the PBX (Advanced) tab), you can specify the Self park n minutes before ringback setting. In the Self park drop-down list, select the number of minutes that Wave waits for a user to pick up a self-parked call. If the call is not picked up within the specified time, Wave rings the extension at which the call was parked. If you specify unlimited minutes, then Wave does not ring back the extension.

Phone types: Digital; IP.

Required settings: None.

Optional settings: None.

Shift feature

Allows a second set of features to be assigned to the programmable buttons on the phone. The additional buttons are activated when the button is pressed while holding down the Shift button.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Important notes:

•

Currently, only the Auto Dial feature can be assigned to a shifted button.

Silent Monitor feature

Allows a supervisor to monitor a call between two users. The supervisor can hear the conversation, but cannot be heard by either user. You can include one Silent Monitor button per phone.

Note: In order for this feature to work as expected, the supervisor must have the permission Can monitor user calls and each user must have the permission Personal calls can be monitored.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Speaker feature

Enables the user to toggle between using the speaker and the handset. You can include one Speaker button per phone.

Phone types: Digital.

Required settings: None.

Optional settings: None.

System Speed Dial feature

Enables the automatic dialing of pre-configured speed dial index numbers. You can include multiple System Speed Dial buttons on a phone.

See Configuring System Speed Dial for information on how to configure system speed dial index numbers.

Phone types: Digital; IP.

Required settings: None.

Note: If neither of the following optional settings are selected, the user is prompted to enter a specific speed dial index number when the button is pressed, and then a call is placed to that number.

Optional settings:

•

Speed Dial Index. Enter one of the following:

•

A specific speed dial index number, for example 100.

•

The first one or two digits of an index number range, requiring the user to only enter the remaining digit(s) in order to dial the number. (A speed dial index number can be 1-3 digits.)

For example, if you have set up system speed dial index numbers 100-199, entering 1 here means the user only has to enter the final 2 digits (such as 99) in order to dial the number.

•

Preview. If checked, displays a list of all available speed dial index numbers when the button is pressed.

•

If Preview is selected and Speed Dial Index is not blank, the number about to be dialed is displayed on the phone. The user can press the button again to dial the number, or scroll through the list of numbers using the volume up and down buttons in order to select a different number (by pressing the button again.)

•

If Preview is selected and Speed Dial Index is blank, the list of all available speed dial index numbers is displayed, starting with the last number viewed. The user can scroll through the list of numbers using the volume up and down buttons in order to select a different number (by pressing the button again.)

If Preview is not selected, the associated Speed Dial Index number is automatically dialed when the button is pressed. If Speed Dial Index is blank, the user is prompted to enter a specific speed dial index number which is then dialed.

System Park feature

Places a call in the first available of 10 parking slots for retrieval from another phone. You can include one System Park button per phone.

Phone types: Digital; IP.

Required settings: None.

Optional settings: None.

Important notes:

•

In the General Setting applet, PBX Advanced tab, in the Call Park group box, you can specify the System park n minutes before ring back setting. In the System Park drop-down list, n is the number of minutes that Wave waits for a user to pick up a parked call. If the call is not picked up within the specified time, Wave rings the extension from which the call was parked. If you specify unlimited minutes, Wave does not ring back the parking extension.

Tap feature

Does the following:

•

Retrieves a call that was placed on hold using the HOLD button.

•

Places an active call on hold and gets dialtone.

•

Toggles between a call on hold and an active call.

•

While dialing a number, pressing this button once erases the last dialed digit and pressing it twice (within 500 ms) clears all of the dialed digits.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Transfer feature

Transfers calls to another extension. You can include multiple Transfer buttons on a phone.

Phone types: Digital; IP.

Required settings: None.

Optional settings:

•

Telephone Number. Transfers the call to the specified extension.

•

Blind transfer. If checked, transfers a call without first connecting the user to the recipient to announce the call.

•

Direct Transfer to Voice Mail. If checked, transfers a call directly to the specified voice mailbox extension specified in Telephone Number. This option generates a phone button label called Transfer VMfor IP and Gigabit phones. You must specify the VoiceMail hunt group extension in Telephone Number if you select this setting.

TRNS/CONF feature

Initiates either a conference or transfer. Pressing the TRNS/CONF button puts the current call on hold while the call is transferred or while other members are added to a conference call. The user may then do one of the following:

•

Press TRNS/CONF a second time to conference the new call to the call on hold.

•

Press Transfer (or SPEAKER, or hang up) to transfer the call on hold.

•

Press Release or the Line Appearance button to drop the new call and return to the call on hold.

•

Press TAP to toggle between the two calls.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Unassigned feature

No feature is assigned to the button. You can include multiple Unassigned buttons on a phone.

Phone types: Digital; IP.

Required settings: None.

Optional settings: None.

User Forward feature

Forwards calls to another extension or phone number. You can include multiple User Forward buttons on a phone.

When forwarding to an external number, you must enter the number exactly as you would dial it using the phone, including the first digit (for example 9).

For Gigabit phones, it creates a soft key that is called "Call Forward."

Phone types: Digital, IP.

Required settings: None.

Optional settings:

•

Telephone Number. Forwards the call to the specified extension. If you leave this field blank, the user can program a number from the phone.

Important notes:

•

Configure the following call forwarding-related options in the General Setting applet, PBX (Advanced) tab, in the Trunking group box:

•

Off-Site Call Forward Password Required. If checked, users must enter their voicemail passwords when forwarding their phone calls to an external number.

If you select this option, users must enter their voicemail password after specifying the external number when they dial *43 (or press the Forward button on a digital phone) to forward their calls to an off-site number.

Note that users without passwords can use the password 111 when prompted to forward calls to an external number.

Caution! It is strongly suggested that you configure passwords for all users. Password security is crucial in preventing your company from being victimized by toll fraud, where unauthorized users gain privileged access to your telephone system and place outbound long distance or international calls that are then charged to you. In most cases, access is gained through unsecure, easy-to-guess passwords. By making your passwords more secure, you can dramatically increase the security of your Wave system against toll fraud. For more information, see Protecting Your Phone System Against Toll Fraud.

•

Allow External Trunk-to-Trunk Connections. If checked, enables external trunk-to-trunk connections. In this scenario, a call is physically connected across two external trunks through Wave. If you enable external trunk-to-trunk connections, Wave allows calls to be forwarded, transferred, and conferenced between external numbers.

•

The following behavior, which occurs on all digital phone models, may be confusing to users:

•

If a user does not have a forwarding number set up via the User/Group Management applet (User dialog, Phone \ Call Handling tab), when that user presses the User Forward button on his or her digital phone and enters a forwarding number, the button’s LED flashes red until the user presses the User Forward button again to cancel call forwarding.

•

If a user does have a forwarding number set up via the User/Group Management applet, the user may observe either of the following:

When that user presses the User Forward button on his or her phone and enters a forwarding number that matches the number set up set up via the User/Group Management applet, the button’s LED displays solid red until the user presses the User Forward button again to cancel call forwarding.

When that user presses the User Forward button on his or her phone to enter a forwarding number that is different from the number set up via the User/Group Management applet, the button’s LED remains off.

Voice Call feature

Directs an intercom page to a specific digital or IP phone extension. You can include multiple Voice Call feature buttons on a phone.

Phone types: Digital; IP.

Required settings: None.

Optional settings:

•

Extension. Any valid extension number. If you leave this field blank, the user can program the button or dial an extension from the phone.

Important note:

If you configure Voice Call feature buttons on users’ digital or IP phones, be sure that those users understand the following behavior:

•

A digital or IP phone user making a voice call may assume that only the called extension will receive the voice call. Note that in Wave, a voice call may be forwarded to another user’s extension or to the company operator, or be transferred as a voice call if the call happens to reach the company Auto Attendant or dial-by-name directory.

•

A voice call to a phone that has a call on hold (even if there are available lines on that phone) will be automatically forwarded to that extension’s If Busy call forwarding setting, which may be any of the targets listed above.

The result of this behavior may be unexpected or problematic for a user who did not expect the voice call to reach someone he or she didn't voice call directly, as well as for a user who receives unexpected voice calls.

Volume Reset Override feature

Allows the user to override the automatic reset of the handset/headset volume, and retain the previous setting.

Note: This feature is sometimes called “Volume Ring Override”.

Phone types: Digital.

Required settings: None.

Optional settings: None.

Configuring hunt groups of extensions

You create a station hunt group of user extensions when you want to have phone calls routed to a group of users.

•

Station hunt groups are used to route calls to groups of extensions. Note that calls to a station hunt group do not follow a user's external call forwarding setting. If a user is a member of a hunt group and that user has forwarded calls to an external number, calls to the hunt group that are sent to that user are not forwarded to the external number as expected. Instead, calls are forwarded to the hunt group’s When busy, forward to extension ___ setting (specified in the Station Hunt Group dialog.)

•

The Attendant hunt group is a station hunt group that is used by the Attendant digit (default=0) for dialing the company operator, and it is used to forward inbound calls to the company operator or Auto Attendant. Attendant hunt group search order is based on the number of calls being handled by a member, not the number of available lines on a member’s phones. Also, the Attendant hunt group rings all available members of the group for a call before repeating any members.

Specifically, the Attendant hunt group assigns calls in a fashion similar to a hunt group with a Circular hunt order, unless some of the stations are already handling other calls. In that case, the call will be assigned to the member currently handling the fewest number of calls, provided that member has the capacity to accept another call. If a member is in Do Not Disturb mode or is already handling calls on all available lines, then the unanswered call will continue to the next member that hasn’t yet been offered the call. Once the call has been offered to all available members of the group, the unanswered call may then re-ring a member who was previously offered the call, until the call has rung the programmed number of members before forwarding.

Deleting the default Attendant Hunt Group x0 (Operator) removes this default operator as the personal operator of any users to which it is assigned, so you will need to reassign the hunt group (or another extension) as the personal operator for those users. New users will be set to use the hunt group as personal operator by default, if it exists.

•

Configuring the Attendant hunt group.

•

Creating a station hunt group.

•

Adding members to hunt groups.

•

Deleting a hunt group.

Configuring the Attendant hunt group

Configuring the Attendant consists of the following:

•

Specifying an Attendant digit via the First Digit Table applet. Any digit—but only one—can be configured as the Attendant digit in the First Digit Table applet. If the Attendant digit is changed from the default of 0, the Attendant hunt group pilot number must also be changed, to ensure that the company operator and Auto Attendant will receive all calls routed to the attendant. Note that the 0 digit can be configured in the First Digit Table as Not Configured, Attendant, or External, but it cannot be configured for Extension.

Note: If you change the default Attendant digit, be careful not to introduce a dialing conflict by selecting a new Attendant digit (for example 9) that matches the first digit of your emergency number (for example 911). This configuration will prevent extensions in the Attendant hunt group from ringing as expected. To avoid this problem, do either of the following:

•

Do not configure the Attendant digit to match the first digit of your emergency number.

•

In the General Settings applet, on the PBX (Advanced) tab, select the Require external access code to dial emergency numbers checkbox to resolve the dialing conflict. See Requiring an access code for emergency number dialing for more information.

•

Assigning extensions to the Attendant hunt group via the Hunt Groups applet. Hunt group members with the Attendant hunt order are typically stations that can handle multiple calls simultaneously. The Attendant hunt order is valid for station hunt groups only.

The Attendant hunt group assigns calls in a fashion similar to a hunt group with a Circular hunt order, unless some of the stations are already handling other calls. In that case, the call will be assigned to the member currently handling the fewest number of calls, provided that member has the capacity to accept another call. If a member is in Do Not Disturb mode or is already handling calls on all available lines, then the unanswered call will continue to the next member that hasn’t yet been offered the call. Once the call has been offered to all available members of the group, the unanswered call may then re-ring a member who was previously offered the call, until the call has rung the programmed number of members before forwarding.

To configure the Attendant hunt group:

If necessary, click the Administration tab of the Management Console.

Click Hunt Groups , located in the PBX Administration section.

Select the Attendant hunt group from the Station tab, and then click Edit. The Station Hunt Group dialog opens.

Click Add to open the Add Hunt Group Members dialog.

Select the members you wish to add, and click OK.

Use Ctrl-click or Shift-click to select multiple extensions. A maximum of 64 extensions can be in a single hunt group.

In the Forwarding section, specify the forwarding destinations for calls that come into the Attendant hunt group when all the extensions included in the hunt group are busy or do not answer. Note that if you do not select a busy forward destination, callers will hear a busy tone.

•

When busy, forward to extension. Specify the extension to which the calls will be forwarded when all of the hunt group member extensions are busy. The default forwarding destination for the Attendant hunt group is the VoiceMail hunt group pilot number, which allow the caller to leave a message.

•

When no answer. Use the following fields to specify how unanswered calls will be handled.

•

after ___ rings. Specify the number of rings before forwarding. If a call is not answered at an extension after the ring count elapses, it will be forwarded to the next member of the hunt group.

•

on ___ members. Specify the number of stations in the hunt group to be rung in succession. For example, if there are five hunt group members and the number of stations is set to three, only three of the five members will be rung before a call is forwarded to the no-answer destination.

•

forward to extension. Specify the extension (user, hunt group, or voicemail) to which calls will be forwarded when none of the hunt group member extensions answer.

Keep in mind that a ring cycle is six seconds long—two seconds of ringing and four seconds of silence. Avoid configuring the hunt group for too many rings or too many members to ring or the caller will hear only ringing for an extended period and may hang up.

Note: When a call is initially placed to a hunt group pilot number, the ring count specified above supersedes the Ring Phone X Times count configured in the Phone tab of the User dialog, for extensions in that hunt group.

Click OK to close the Station Hunt Group dialog, and return to the Management Console.

Creating a station hunt group

To create a new station hunt group

If necessary, click the Administration tab of the Management Console.

Click Hunt Groups , located in the PBX Administration section.

Click New in the Station tab of the Hunt Groups applet. The Station Hunt Group dialog opens.

Enter a unique Pilot number for the hunt group. A pilot number is the number users dial, or trunk groups use, to reach the members of a hunt group.

The pilot number is similar to an extension:

•

It must be unique

•

It must fit into your first digit dialing plan for internal numbers

•

It must comply with the Internal extension length setting in the First Digit Table

Enter a Name for the hunt group. You can enter up to 16 alphanumeric characters in the Name field.

Select the desired hunting method from the Hunt Order drop-down list.

You have four hunt order options:Linear, Circular, Ring, and Attendant. For descriptions, see “Hunt group hunt orders” on page 1-1.

•

When no answer. Use the following fields to specify how unanswered calls will be handled.

•

after ___ rings. Specify the number of rings before forwarding. If a call is not answered at an extension after the ring count elapses, it will be forwarded to the next member of the hunt group.

•

forward to extension. Specify the extension (user, hunt group, or voicemail) to which calls will be forwarded when none of the hunt group member extensions answer.

To send multiple hunt group calls to users who have multiple call appearance lines on a digital phone, check Span multiple call appearances. Then use the Restrict spanning to a multiple of __ calls field to enter the maximum number of calls that can be sent to a single phone.

For example, if you enter a Restrict spanning number of 5, and a phone has 8 call appearance lines, only 5 calls will be sent to the phone.

Click OK to close the Station Hunt Groups dialog.

The new hunt group is displayed in the list. To add members to the new group, proceed to step 3 in the next section “Adding members to hunt groups.”

Click Apply to save your changes.

Click Done to return to the Management Console.

Adding members to hunt groups

Member extensions are the extensions that a hunt group rings when the hunt group pilot number is dialed. Once a hunt group is created, member extensions can be added.

Note the following:

•

A single hunt group can have a maximum of 64 extensions.

•

You cannot add gateway users (users on another Wave Server in a WaveNet network) or remote users to a hunt group.

To add member extensions to a hunt group

If necessary, click the Administration tab of the Management Console.

Click Hunt Groups

, located in the PBX Administration section.

Click the Station tab.

Select the hunt group to which you want to add members.

Click Edit.

The Station Hunt Group dialog opens.

Click Add. The Add Hunt Group Members dialog opens.

Select the extensions you want to add as members of the hunt group. Use Ctrl-click or Shift-click to select multiple extensions.

Click OK. The Add Hunt Group Members dialog closes.

Click an extension and use the Up and Down buttons to rearrange the order of the extensions in the hunt group.

Click OK to close the Station Hunt Group dialog, and return to the Management Console.

Deleting a hunt group

If you try to delete a hunt group that is in use in other places in Wave, a dialog is displayed that lists these locations.

You must modify or delete these locations before you can delete the hunt group.

To delete a hunt group

If necessary, click the Administration tab of the Management Console.

Click Hunt Groups, located in the PBX Administration section.

Click the hunt group’s tab.

Select the hunt group and then click Delete. If necessary, modify or delete any locations where the hunt group is being used.

Click OK to close the Station Hunt Group dialog, and return to the Management Console.

Enabling and disabling station ports

The Station Ports applet lets you enable and disable all of the station ports on a card or module, or individual ports.

To enable or disable station ports

If necessary, click the Administration tab of the Management Console.

Click Station Ports, located in the PBX Administration section.

The Station Ports applet opens and displays the cards and modules currently installed in the Wave Server that provide station ports and the status of each one (enabled or disabled).

Select a card or module and then use the Enable and Disable buttons to enable or disable all of he station ports on that card or module. To enable or disable individual ports, expand the card or module first, then select the individual ports you would like to enable or disable. You can use the CTRL or Shift keys to select multiple station ports.

The following information is displayed for each station port:

•

Status (Enabled or Disabled)

•

Primary Extension. Primary extension associated with the port.

•

User. User associated with the port’s extension.

•

Template. Phone template associated with the port’s extension.

Click Done to return to the Management Console.