Open topic with navigation

1. Configuring a user's WaveMail mailbox

Before a user can begin synchronizing voice messages or contacts between Wave and his or her e-mail program, you must perform the following steps:

• Assign the user the appropriate Wave permission, Synchronize voice mail and contacts. You can assign this permission to the user, or add the user to a role that has this permission. See The Security \ Permissions tab for details.
• Enable WaveMail for the user and configure the user’s WaveMail mailbox. A WaveMail mailbox is used to synchronize a user’s extension with your e-mail provider.

You can perform these steps via the Voice Mail tab, as described below, or you or the user can perform the same steps via the ViewPoint Options dialog.

Note:  In ViewPoint, the WaveMail configuration fields will be disabled until you assign the Wave permission Synchronize voice mail and contacts to the user or user’s role.

To enable WaveMail and configure a user’s WaveMail mailbox

1 In the User/Group Management applet, in the Users view create a new user or double-click an existing user to edit the user.
2 On the Voice Mail tab, enter the following information:

3 Enter the following information in the WaveMail Settings section. (You specified these values when you configured the user’s e-mail provider via the General Settings applet.)
• Server. Select the name of the user’s Exchange Server from the drop-down list.
• Account name. Enter the user name (for example “Scott Amaral”) or login name (“samaral”) of this user’s e-mail account—the account with which you want WaveMail to synchronize this user’s Wave voicemail and contacts.
• Password. Enter the password of the user’s e-mail account.
4 Select one or both of the following checkboxes to enable synchronization of each component for this user:
• Synchronize voice mail
• Synchronize contacts
5 Select one of the following from the In case of conflict keep my ___ settings drop-down list. This setting determines which contact takes precedence if similar contacts exist in Wave and the user's e-mail account.
• Wave. The Wave contact information will be propagated to the user's e-mail account.
• E-mail. The e-mail contact information will be propagated to Wave.
6 Once a user is configured for WaveMail voicemail and/or contact synchronization with another e-mail account, it is considered “bound” to that e-mail account, and the Unbind mailbox button will be enabled here. Click Unbind mailbox to remove the WaveMail connection to that account.