1. How WaveMail contact synchronization works
When contract synchronization is enabled for a WaveMail user, all of the user’s existing Wave contacts and e-mail contacts are compared. Duplicate contacts are processed so that Wave and the e-mail program end up with a single set of matching contacts.
Duplicates are determined primarily by a name match, but address matching—phone numbers, e-mail addresses, and so forth—are also used to determine a match.
When you configure WaveMail for the user, you specify whether you want to use the information in the Wave contact or the e-mail contact to take precedence in case of a conflict.
With WaveMail, the user can manage contacts in ViewPoint or via his or her e-mail program. After the user’s contacts are synchronized for the first time, WaveMail monitors both contact lists for subsequent additions, changes, and deletions and updates Wave and the e-mail program as necessary to keep both contact lists synchronized.