Open topic with navigation

1. About Wave Business Continuity Service

Wave Business Continuity Service (BCS) performs automated backups from the primary Wave to a second Wave that is active on the network and available for failover as needed. The failover process supports all Wave applications, including Contact Center, Call Recording, WaveNet and WaveMail, along with Wave IP clients, including supported Vertical Edge IP phones, ViewPoint Desktop and ViewPoint Mobile.

BCS, a separately-licensed add-on, ensures that your critical business communications are protected in the event of a system failure. BCS requires two identical-model Waves with identical hardware components installed, and both systems must be at the same level of software, including HotFixes.

The primary Wave is your active system, and the secondary Wave is available as a hot spare, ready to immediately take over when needed. When failover occurs, the secondary Wave provides all call processing, call routing, voicemail, and advanced services, including call center, conference rooms, IVR applications, call recording, and more.

The primary Wave backs up its configuration to the secondary Wave on a scheduled basis, at least once daily. This backup uses the proven Wave System Backup/Restore functionality, but is completely automated.

In the event of an outage, the administrator disconnects the failed unit and triggers the secondary Wave to take over. When this occurs:

Note:  Wave Business Continuity Service is not supported for environments where users run multiple ViewPoint Desktop sessions simultaneously. Terminal server environments are supported by Wave Business Continuity Service, because each user has his or her own separate virtual instance, and is therefore not considered to be running multiple ViewPoint Desktop sessions in the same environment simultaneously.